Steer’NGo Driving School Privacy Policy

We are committed to protecting your privacy.

This Privacy Policy explains Steer’NGo Driving School’s policies and practices regarding customer information — including why we collect customer information, how we use and safeguard it, and how you can contact us with questions or concerns about our privacy practices. Please take the time to read this Privacy Policy.

How to Contact Us

If you have any questions, comments, concerns, or complaints about privacy and our handling of your personal information, please contact us at:

📞 (613) 413-6699
📧 admin@steerngo.ca
📍 Steer’NGo Driving School
15 Capella Court, Unit 109
Nepean, Ontario
K2E 7X1

We are committed to working with you to obtain a fair and timely resolution of any concerns regarding privacy and the handling of your personal information.

If you have completed the above process and we have been unable to resolve your concern, you may file a complaint with the Privacy Commissioner of Canada or the appropriate provincial privacy officer. For more information, visit www.priv.gc.ca.

Obtaining Consent from Customers

We obtain consent from customers for the collection, use, or disclosure of their personal information, except where the law provides an exemption.

Consent may be:

Express consent: a specific authorization given by the customer to Steer’NGo Driving School, either orally, in writing, or electronically.
Implied consent: circumstances where Steer’NGo has not received a specific authorization, but the context allows us to reasonably collect, use, or disclose information.

Consent can be provided by:

Signing a registration form, which includes a statement authorizing Steer’NGo to collect and use necessary personal information.
Submitting an application, letter, or electronic authorization.
Providing oral consent in person or over the telephone.

Customers may withdraw consent at any time (subject to legal or contractual restrictions) by contacting us in writing. However, withdrawing consent may limit our ability to provide certain services.

Why We Collect and How We Use Customer Information

Steer’NGo Driving School collects, stores, and uses information about you for the following reasons:

To provide the driver training services you request.
To communicate with you regarding lessons, scheduling, or inquiries.
To meet our legal obligations and assist in law enforcement if required.
To share information with the Ontario Ministry of Transportation (MTO) for certification purposes.
To improve training quality and maintain accurate records of student performance and safety.

We do not share or sell financial information (e.g., cheques, credit cards, debit cards, or payment methods) to third parties.

Types of Customer Information We Collect

The personal information we may collect includes:

Contact details: Name, address, phone number, and email address.
Driver licensing details: License number, class, restrictions, issue/expiry date.
Training information: Scheduling preferences, lesson details, instructor comments, vehicle used for training.
Performance records: Driving evaluations, instructor feedback, completion status.
Safety records: Information on any incidents or collisions during driver training (date, time, parties involved, and outcomes).

We only collect information necessary for the purposes identified above. Personal information will not be used or disclosed for purposes other than those stated, except with your consent or as required by law.

Exceptions to Consent

In certain circumstances, we may collect, use, or disclose personal information without consent, including but not limited to:

Investigating a breach of agreement or contravention of law.
Responding to emergencies where an individual’s life, health, or security is at risk.
Complying with law enforcement or court orders.
Collecting debts or protecting Steer’NGo’s legal interests.

Retention of Information

We will only retain your personal information as long as necessary to fulfill the purposes for which it was collected or as required by law.

Final Note

At Steer’NGo Driving School, protecting your privacy is an important part of the trust you place in us. We are committed to being transparent about how we collect, use, and safeguard your information, and to handling your personal data with the highest standards of care.

By choosing Steer’NGo, you can be confident that your personal information is respected and protected while you focus on what matters most, learning to drive safely and confidently.